Who Is Eligible to Make a PCP Claim for Mis-sold Car Finance?

If you’ve taken out a Personal Contract Purchase (PCP) agreement for your car finance in the UK and believe that the product was mis-sold to you, you may be eligible to make a PCP claim. Mis-selling can occur in various forms, such as not being informed about all the costs involved, not understanding the financial commitment, or being sold a product that was unsuitable for your financial situation.Key indicators of eligibility include not being fully informed about the contract’s terms, the final balloon payment, early termination charges, or the implications of exceeding agreed mileage. Individuals who felt pressured into signing or were not provided with a full range of options are also potential candidates for making a claim.It’s important to review your finance agreement and seek advice to assess your situation accurately. If eligible, you could be entitled to up to £950 per agreement in compensation.

How Do I File a Claim for Mis-sold PCP Car Finance?

Filing a claim for mis-sold PCP (Personal Contract Purchase) car finance can be a complex and time-consuming process. Initially, you need to compile all pertinent documents, such as your finance agreement and any communications with the lender, which demonstrate the mis-selling.You should then submit a formal complaint to the lender, explaining your belief that the PCP was mis-sold, and detail any financial or emotional repercussions. If the lender’s response is unsatisfactory, the next step is to escalate your complaint to the Financial Ombudsman Service for an impartial assessment.Given the potentially time-consuming nature of this process, some people choose to use our team at PCPClaims.co.uk, who can help manage the administrative steps involved and guide you through the process. If your complaint is upheld, you could receive up to £950 per agreement in compensation.

How Long Does It Take to Resolve a PCP Claim for Mis-sold Car Finance?

The time frame for resolving a PCP (Personal Contract Purchase) claim for mis-sold car finance can vary significantly based on the complexity of the case and the responsiveness of the involved parties. Typically, after filing a complaint with the lender, they have up to eight weeks to respond.If their resolution is unsatisfactory or if they fail to respond within this period, the claim can be escalated to the Financial Ombudsman Service, which may take several months to reach a decision. The entire process, from initial complaint to final resolution, can range from a few months to over a year.Our team can support you throughout the process to help make it easier to manage and understand. If your claim is successful, you could recover up to £950 per agreement.

What Can I Expect from a Successful PCP Claim for Mis-sold Car Finance?

A successful PCP (Personal Contract Purchase) claim for mis-sold car finance can lead to various potential outcomes, depending on the specifics of your case.Generally, claimants may receive financial compensation that reflects the detriment suffered due to the mis-selling. This compensation could cover the difference in costs had the correct finance product been chosen from the outset, a refund of interest payments, or even compensation for stress and inconvenience.In some cases, it might also include adjustments to your finance agreement terms or a settlement figure that’s more in line with fair market practices. Successful claims can result in up to £950 per agreement in compensation.

Will Making a PCP Claim Affect My Credit Score?

A common concern for individuals considering a PCP (Personal Contract Purchase) claim for mis-sold car finance is the potential impact on their credit score. It’s important to understand that merely filing a claim does not directly affect your credit rating.Your credit score could be influenced if the claim leads to a change in how your finance agreement is reported, such as adjustments to the account status or the rectification of incorrect financial charges.Our process is designed to help ensure that any amendments made following a successful claim are handled appropriately and do not unfairly affect your credit standing.

Car Finance Claims & Mis-Sold PCP Experts

PCP Claims

You could claim up to £950* per agreement in hidden fees

Are you one of the millions of UK motorists who may have been mis-sold car finance PCP and Hire Purchase Agreements?

Quick, easy, no obligation check
Claim for current and past vehicles
Check if you have a claim in 60 seconds

100% No Win, No Fee*

FCA Authorised Partners

Easy Claims Process

Specialists in PCP Claims

You don’t have to use a claims management company. You can complain directly to your lender or the Financial Ombudsman Service for free.

We offer an initial eligibility review on all your past and present car finance agreements. If your case is one where a partner firm can help you claim back compensation, we will give you the choice to proceed with them. The current range of fees is between 15%+VAT and 40%+VAT on successful claims. If you choose to proceed with our partner firm, we may receive a referral fee. This will not reduce your compensation.

We are a professional claims management company. Please note, that you can use your own legal representation to proceed with a claim through the Courts or submit a complaint directly with the lender and use the Financial Ombudsman if you are not happy with the outcome at no charge.

How do I know if I was mis-sold my PCP or HP car finance deal?

If ONE or more of the statements below apply to you, you may be due up to £950 per agreement from a PCP claim.

The finance company did not inform you of any sales commission(s)
The finance company disclosed they receive a commission but not how much
You paid a high rate of interest on your PCP finance
You purchased a car on a PCP deal in the last 10 years

lt's easy to check if you may have a claim in just 60 seconds

Check Now

You do not need to use a claims management company to make your complaint, You can do this yourself. lf your complaint is not successful you can refer it to the Financial Ombudsman Service or the Financial Compensation Scheme

4 Simple Steps To Making Your PCP Claim

Use our online check to see if you’re eligible to make a PCP claim

Talk through the details of your PCP claim with one of our team

We’ll help prepare your complaint and, if you choose, refer it to one of our partner firms for review

Wait for the outcome of your complaint

Why Choose PCPclaims.co.uk?

Experienced Teams

Our team combines over a decade of specialised experience in claims management, bringing together professionals dedicated to helping consumers who may have been affected by mis-sold car finance. With our industry knowledge and experience, we’re here to support you in seeking compensation where eligible.

Support Throughout the Process

Our team at PCP Claims helps make the claims process clearer and easier to follow. We focus on guiding you through each step and handling the administration on your behalf.

We’re Here For You

At PCP Claims, we aim to provide clear guidance and support throughout your claim. Our client-first approach means we’re always here for you, offering information and assistance at each stage. Your peace of mind is important to us.

What is a PCP Finance Claim?

A PCP finance claim is pursued by consumers who face issues with their Personal Contract Purchase agreements, a common car financing option including initial and monthly payments, plus a final ‘balloon’ payment. Eligibility for claims extends to agreements signed within the last 10 years, covering concerns like mis-selling, unfair terms, poor affordability checks, and disputes over charges. These claims aim for compensation due to unfair practices or misinformation in the PCP agreement.

What is a Hire Purchase Claim?

A Hire Purchase (HP) claim can be made by consumers who have experienced issues with an HP agreement, where you pay fixed monthly amounts for a vehicle without a final balloon payment, unlike PCP agreements. If you’ve entered into an HP agreement within the last 10 years, you may be eligible to claim. Reasons for claims include mis-selling, unfair contract terms, inadequate affordability checks, and disputes over the quality of goods.

lt's easy to check if you may have a claim in just 60 seconds

Check Now

Latest Updates:

Following recent guidance from the Financial Conduct Authority (FCA), there is currently a temporary pause on certain redress payments and claims processing until 4 December 2025. This does not stop you from starting your claim today.

May 2025

Supreme Court Ruling Pending

We are currently awaiting a landmark judgment from the UK Supreme Court. The ruling will determine whether lenders breached their duty by failing to disclose car finance commissions, and whether a full industry redress scheme will be triggered.

The FCA has confirmed it will announce next steps within six weeks of the Supreme Court’s decision.

April 2025

Supreme Court Hears Industry Appeal on Commission Disclosure

March 2025

FCA Considers Mandatory Redress Scheme

December 2024

Pause Extended to More Complaint Types

October 2024

Court Rules Dealers Breached Duty to Disclose

Useful Articles

Essential Questions to Ask Before Signing a PCP Agreement

A Personal Contract Purchase (PCP) agreement is a significant decision that requires thorough understanding and careful consideration. This blog post explores the essential questions you should ask.

Financial Ombudsman & PCP Claims

The Financial Ombudsman Service (FOS) plays a crucial role in resolving PCP Claim disputes between consumers and financial service providers, including those related to PCP car finance mis-selling.

What is a PCP Agreement?

A PCP (Personal Contract Purchase) agreement is a type of car finance that allows you to drive a new or used vehicle for a fixed period, typically 2-4 years, with lower monthly payments compared to traditional car loans.

What is a PCP Claim?

A PCP (Personal Contract Purchase) claim involves seeking compensation for being mis-sold a PCP car finance agreement. Typically, these claims arise when consumers were not fully informed about the terms and conditions of their PCP contract, leading to unexpected financial burdens.

Who Is Eligible to Make a PCP Claim for Mis-sold Car Finance?

If you’ve taken out a Personal Contract Purchase (PCP) agreement for your car finance in the UK and believe that the product was mis-sold to you, you may be eligible to make a PCP claim. Mis-selling can occur in various forms, such as not being informed about all the costs involved, not understanding the financial commitment, or being sold a product that was unsuitable for your financial situation.

Key indicators of eligibility include not being fully informed about the contract’s terms, the final balloon payment, early termination charges, or the implications of exceeding agreed mileage. Individuals who felt pressured into signing or were not provided with a full range of options are also potential candidates for making a claim.

It’s important to review your finance agreement and seek advice to assess your situation accurately. If eligible, you could be entitled to up to £950 per agreement in compensation.
How Do I File a Claim for Mis-sold PCP Car Finance?
Filing a claim for mis-sold PCP (Personal Contract Purchase) car finance can be a complex and time-consuming process. Initially, you need to compile all pertinent documents, such as your finance agreement and any communications with the lender, which demonstrate the mis-selling.

You should then submit a formal complaint to the lender, explaining your belief that the PCP was mis-sold, and detail any financial or emotional repercussions. If the lender’s response is unsatisfactory, the next step is to escalate your complaint to the Financial Ombudsman Service for an impartial assessment.

Given the potentially time-consuming nature of this process, some people choose to use our team at PCPClaims.co.uk, who can help manage the administrative steps involved and guide you through the process. If your complaint is upheld, you could receive up to £950 per agreement in compensation.
How Long Does It Take to Resolve a PCP Claim for Mis-sold Car Finance?
The time frame for resolving a PCP (Personal Contract Purchase) claim for mis-sold car finance can vary significantly based on the complexity of the case and the responsiveness of the involved parties. Typically, after filing a complaint with the lender, they have up to eight weeks to respond.

If their resolution is unsatisfactory or if they fail to respond within this period, the claim can be escalated to the Financial Ombudsman Service, which may take several months to reach a decision. The entire process, from initial complaint to final resolution, can range from a few months to over a year.

Our team can support you throughout the process to help make it easier to manage and understand. If your claim is successful, you could recover up to £950 per agreement.
What Can I Expect from a Successful PCP Claim for Mis-sold Car Finance?
A successful PCP (Personal Contract Purchase) claim for mis-sold car finance can lead to various potential outcomes, depending on the specifics of your case.

Generally, claimants may receive financial compensation that reflects the detriment suffered due to the mis-selling. This compensation could cover the difference in costs had the correct finance product been chosen from the outset, a refund of interest payments, or even compensation for stress and inconvenience.

In some cases, it might also include adjustments to your finance agreement terms or a settlement figure that’s more in line with fair market practices. Successful claims can result in up to £950 per agreement in compensation.
Will Making a PCP Claim Affect My Credit Score?
A common concern for individuals considering a PCP (Personal Contract Purchase) claim for mis-sold car finance is the potential impact on their credit score. It’s important to understand that merely filing a claim does not directly affect your credit rating.

Your credit score could be influenced if the claim leads to a change in how your finance agreement is reported, such as adjustments to the account status or the rectification of incorrect financial charges.

Our process is designed to help ensure that any amendments made following a successful claim are handled appropriately and do not unfairly affect your credit standing.

Important Information

Authorisation

Blue Panda Finance Ltd is authorised and regulated by the Financial Conduct Authority (FRN: XXXXX) in respect of regulated claims management activity.

No Win, No Fee:
Where No Win, No Fee is offered, you won’t pay anything unless your claim is successful. Our fees are capped by the FCA and apply only if your claim results in compensation. A cancellation fee may apply if you cancel after the 14-day cooling-off period.

Compensation Amounts:
If your claim is successful, you could receive up to £950 per agreement in compensation.

Free Alternatives:
You don’t have to use a claims management company to make your complaint. You can complain directly to your lender or the Financial Ombudsman Service for free.

Referral Disclosure:
If you choose to proceed with our partner firm, we may receive a referral fee. This will not affect the amount of compensation you receive.

Current FCA Pause:
Following guidance from the Financial Conduct Authority (FCA), there is currently a temporary pause on certain redress payments and claims processing until 4 December 2025. This does not stop you from starting your claim today.